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Technical Support Questions about game technical support to the users of the community

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Old 02-26-2012, 11:54 AM   #1
Lekarz
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Default Shader 4.0 Radeon HD 6490M

I have problem with this GPU and shader, game doesn't launch. Crashes in the start. Any solution?
I had the same problem with pc with GF 8800gt, only 3.0 , 2.0 , pipeline avaible.

My laptop:
[HP Pavilion dv7]
Processor : Intel dual core i3 2100 MHz with boost
RAM: 4GB DDR3 1330 MHz
GPU: intel HD 3000 / Radeon HD 6490M 1GB DDR5 (second GPU is working while playing game, and before it)
Windows 7 64x , update all the time SP1
DirectX 11.0
idle 35-40*C , in hard work ~60*C
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Old 02-26-2012, 08:56 PM   #2
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Quote:
Originally Posted by Lekarz View Post
I have problem with this GPU and shader, game doesn't launch. Crashes in the start. Any solution?
I had the same problem with pc with GF 8800gt, only 3.0 , 2.0 , pipeline avaible.

My laptop:
[HP Pavilion dv7]
Processor : Intel dual core i3 2100 MHz with boost
RAM: 4GB DDR3 1330 MHz
GPU: intel HD 3000 / Radeon HD 6490M 1GB DDR5 (second GPU is working while playing game, and before it)
Windows 7 64x , update all the time SP1
DirectX 11.0
idle 35-40*C , in hard work ~60*C
Are you sure that you are using 6490M when you are running the game?

Some computers that have the "nvidia optimus" when you run the game you run it with the integrated graphic card.

In the RegnumOnline.exe make right clic:


the default graphic card should be the Nvidia, if it's not make clic in change default...and try to change it. Good luck

Sorry if there are any mistakes. I'm spanish.
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Old 02-26-2012, 11:13 PM   #3
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Thanks for the answer, but this GPU is working all the time, even before I run game.

Tested it: changed to small performance and had 30 fps , while in high performance have 120 (all under shader 2.0)

I am able to change this by clickin on desktop and choose : configure graphic switch (or whatever translate it).

I have installed last drivers from HP site, others doesn't work (multi gpu conflict).

One more funny thing is that, the Regnum doesn't see any GPU but works

Last edited by Lekarz; 02-26-2012 at 11:29 PM.
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Old 02-27-2012, 01:26 AM   #4
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So...you have the lastest drivers of HP, it seems to be alright.

When the crash happens? before the "checking firewall" ? Or or just after that? Do you see the NGD's intro?


Try sending a ticket with all the information that you can give...and wait for their answer, hopefully they could help you.

Good luck
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Old 02-27-2012, 07:48 AM   #5
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Quote:
Originally Posted by Lekarz View Post
Thanks for the answer, but this GPU is working all the time, even before I run game.

Tested it: changed to small performance and had 30 fps , while in high performance have 120 (all under shader 2.0)

I am able to change this by clickin on desktop and choose : configure graphic switch (or whatever translate it).

I have installed last drivers from HP site, others doesn't work (multi gpu conflict).

One more funny thing is that, the Regnum doesn't see any GPU but works
http://s16.postimage.org/re9uhr99x/lolregnum.jpg
Regnum can't detect high versions of ATI. It seems you are running on Intel HD graphics if you are using shader 2.0, Just check on ATI panel if you set the program profile of Regnum to use ATI specifically. (Had to set it in my Nvidia panel so that it stick to the video card and not use the i-core graphics)
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Old 02-27-2012, 10:34 AM   #6
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Ingame it shows it work on Radeon...

No idea why it crash even before NGD logo. Just after I log in to sever...
Quote:
The program has crashed due to an unexpected error. When you start the game again...
This happen only on shader 4.0 while 3.0 , 2.0 works well.
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Old 02-28-2012, 07:47 PM   #7
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maybe in the ngd logo, your computer is still using the intel card and it couldnt work in SM4 or 3 (it change in the game). try to find a way to make an exception or maybe use the ati card all the time
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