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General discussion Topics related to various aspects of Champions of Regnum |
02-15-2011, 03:09 AM
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#11
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Count
Join Date: Nov 2007
Location: Infinite Improbability Drive
Posts: 1,287
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Quote:
Originally Posted by Kitsunie
Character restoration is a premium service.
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lolwut?
On topic: I hope you get this solved margi, but if you shared passwords with others... well...
Good luck anyway.
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Hit me, nail me, make me God.
Panoramix :: Half Elf Hunter ## Miraculix :: Half Elf Marksman ## Aspirinix :: Wood Elf Conjurer
Syrtis :: Horus :: Antartes
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02-15-2011, 05:24 AM
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#12
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Apprentice
Join Date: Nov 2008
Posts: 57
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Sorry to hear that Margi hopefully they see this and give you ur chars back it would be good to have ya back in game hope it all goes well
Rios
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Rios 50 barbarian
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02-15-2011, 05:51 AM
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#13
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Baron
Join Date: Dec 2008
Posts: 886
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Quote:
Originally Posted by Miraculix
lolwut?
On topic: I hope you get this solved margi, but if you shared passwords with others... well...
Good luck anyway.
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Chilko's own words, although I don't know if that policy has been changed recently. Formerly, restoring deleted characters was only available to premium players, as it had to be done manually from a backup database - man hours basically.
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02-15-2011, 06:57 AM
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#14
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Pledge
Join Date: Jan 2011
Posts: 13
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Quote:
Originally Posted by Kitsunie
Chilko's own words, although I don't know if that policy has been changed recently. Formerly, restoring deleted characters was only available to premium players, as it had to be done manually from a backup database - man hours basically.
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I have had a character restored, this was long before I became a premium user. I also have never heard of this "policy".
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02-15-2011, 07:21 AM
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#15
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Initiate
Join Date: Oct 2008
Posts: 111
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it was mentioned by someone from NGD, when silent thoughts chars was deleted iirc.
also the same was stated, when my clanmate deleted his chars when drunk, but that was very long time ago. the statement then was that restoring accidental deletions is nonpremium service.
no need to jump the gun though, as in both cases the chars were restored regardless of premium status. but i can understand why someone would be annoyed to investigate, what happened, and make necessary alterations in database, if the user wouldnt generate direct income and shared his/her password.
anyway, don't share the password. (of course, there are means to obtain it regardless of user in some cases)
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02-15-2011, 12:58 PM
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#16
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Banned
Join Date: Dec 2009
Location: Italy
Posts: 3
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well guys if it can help noone had my password , or i hope so, then i think that who did that was someone with strange hacking methods or somethilg like that.... but the question is, why me? :'(
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02-15-2011, 02:40 PM
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#17
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Banned
Join Date: Sep 2009
Location: The Netherlands 8-D
Posts: 653
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Aah man, I feel sorry about you, I hope you get your acc back I'll support you in whatever you need me Hope to see your acc back soon again.
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02-15-2011, 03:24 PM
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#18
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Initiate
Join Date: Oct 2009
Location: Retired
Posts: 203
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mmh how long does it take to start investigation?
We send tikets too....but still no responce....anyone know what else we can do?
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02-15-2011, 03:59 PM
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#19
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Pledge
Join Date: Jan 2011
Posts: 13
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*edited due to misunderstanding
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02-15-2011, 04:23 PM
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#20
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Marquis
Join Date: Jul 2007
Location: The Netherlands
Posts: 2,076
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Hi,
I already answered your PM, but I guess giving the same answer here won't hurt.
Because of the rather complex investigation that such an issue as deleted characters or a stolen account takes, the response time is one to two weeks maximum.
To prevent sad and annoying cases like this, do never give your password away. Sadly enough you cannot trust everyone on the internet, so please do not fall for tricks. When you notice your account has been accessed by someone else, change your password right away to deny him/her further access.
NGD never responds to issues like this on the forum, only when you send a ticket. This is because the ticket system gives a much clearer organised list of issues players have and often at the forum you'll end up with discussions led by emotion and several not involved parties talking along.
So, that is why I have to close this thread.
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