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Technical Support Questions about game technical support to the users of the community

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Old 05-23-2009, 05:59 AM   #1
Wattz
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Unhappy The game will not load for me :(

I have only recently started playing Regnum, but my computer allowed me to play for about a week then the new update came along and the server was out for a day and ever since then i havn't been able to load the game since.

I can get to the log in section when you first open Regnum online but when the game starts it will go full screen and just have the Regnum cursor will be there but instead of loading it stays black. and in the task manager it appears "not responding"

can u help me figure out why this is happening????
please :(
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Old 05-23-2009, 11:54 PM   #2
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Quote:
Originally Posted by XCallumX View Post
I have only recently started playing Regnum, but my computer allowed me to play for about a week then the new update came along and the server was out for a day and ever since then i havn't been able to load the game since.

I can get to the log in section when you first open Regnum online but when the game starts it will go full screen and just have the Regnum cursor will be there but instead of loading it stays black. and in the task manager it appears "not responding"

can u help me figure out why this is happening????
please
Problem Solved...

Do the following:
1. Open the folden where regnum is installed
2. Open the Regnum Online Folder
3. Open the Live Server Folder
4. Delete these 4 files:
A. characters (appfix package)
B. characters.idx
C. splash_gmg (png image)
D. splash_ngd.ogg
5. Restart the game

Anymore problems let me know
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Old 05-24-2009, 08:19 AM   #3
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thank you so much demonmonger, it fixed the game up perfectly it's back to the way it was thanks again
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Old 05-24-2009, 09:15 PM   #4
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Originally Posted by XCallumX View Post
thank you so much demonmonger, it fixed the game up perfectly it's back to the way it was thanks again
No problem buddy, glad i could help out
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Old 05-29-2009, 06:47 AM   #5
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Quote:
Originally Posted by DemonMonger View Post
Problem Solved...

Do the following:
1. Open the folden where regnum is installed
2. Open the Regnum Online Folder
3. Open the Live Server Folder
4. Delete these 4 files:
A. characters (appfix package)
B. characters.idx
C. splash_gmg (png image)
D. splash_ngd.ogg
5. Restart the game

Anymore problems let me know

I can't see, to find files "A" and "B" to delete and the problem still continues.

Last edited by blehbleh123; 05-29-2009 at 06:58 AM. Reason: Found the file but....
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Old 05-29-2009, 07:02 AM   #6
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Quote:
Originally Posted by blehbleh123 View Post
I can't see, to find files "A" and "B" to delete and the problem still continues.

Option 2: Move any saved images you dont want to lose, uninstall RO, delete whatever is left, reinstall
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Old 05-29-2009, 07:10 AM   #7
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Quote:
Originally Posted by Inkster View Post
Option 2: Move any saved images you dont want to lose, uninstall RO, delete whatever is left, reinstall
I'll try it thanks
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Old 06-01-2009, 03:17 AM   #8
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Still doesn't work....


P.S. I really want to play this game I've read the description and it got me really interested. If anybody knows how to fix the problem please help.
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Old 06-03-2009, 12:27 AM   #9
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Quote:
Originally Posted by blehbleh123 View Post
Still doesn't work....


P.S. I really want to play this game I've read the description and it got me really interested. If anybody knows how to fix the problem please help.
What is your OS? Windows XP / Vista?
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Old 06-04-2009, 03:20 AM   #10
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Originally Posted by DemonMonger View Post
What is your OS? Windows XP / Vista?
Windows XP. I never got to experience the game once, everytime I launch it the game has the same cursor glitch/crash.
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