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Technical Support Questions about game technical support to the users of the community

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Old 01-09-2017, 05:32 AM   #301
saumya
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Now to be honest, i was playing on mac os for a whole good one year without steam, and it worked just fine, just fine. I had lesser crashes than windows tbh.
Basically you really should just try to clean your mac, and upgrade it to latest version, thats what helped me a lot.
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Old 01-16-2017, 09:23 PM   #302
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My mac is very clean and very updated, i use it for working too.

The game crash around 1h and is not dependent on graphic details or if i stand without moving or do heavy war.

The crash seems to be always the same, something about event notification.
I can post the crash report if someone look at it.
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Old 01-30-2017, 05:15 PM   #303
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I crash every hour (+ or - some minutes) all the time.
Here is the start of what my mac want to send:

Quote:
Process: ROClientGame [3373]
Path: /Users/USER/Library/Application Support/Steam/*/ROClientGame.app/Contents/MacOS/ROClientGame
Identifier: ???
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: ROClientGame [3373]
User ID: 501

Date/Time: 2017-01-30 17:16:36.203 +0100
OS Version: Mac OS X 10.12.3 (16D32)
Report Version: 12
Anonymous UUID: 57151827-A237-5578-DB98-741A98E67CA7


Time Awake Since Boot: 12000 seconds

System Integrity Protection: disabled

Crashed Thread: 15 com.apple.NSEventThread

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Trace/BPT trap: 5
Termination Reason: Namespace SIGNAL, Code 0x5
Terminating Process: exc handler [0]

Thread 0:: MainThrd Dispatch queue: com.apple.main-thread
0 GLEngine 0x09744306 gleDoDrawDispatchCore + 1221
1 GLEngine 0x09705799 glDrawRangeElements_ACC_Exec + 304
2 libGL.dylib 0x975919c2 glDrawRangeElementsEXT + 41
3 0x00325a22 0x1000 + 3295778
4 0x0031d2fe 0x1000 + 3261182
5 0x00319bf0 0x1000 + 3247088
6 0x0032ab7a 0x1000 + 3316602
7 0x004c2eee 0x1000 + 4988654
8 0x004c2fce 0x1000 + 4988878
9 0x004c6291 sigc::internal::slot_call0<sigc::bound_mem_functor 0<void, GUI::CameraWidget>, void>::call_it(sigc::internal::slot_rep*) + 33
10 0x0062810f sigc::internal::signal_emit0<void, sigc::nil>::emit(sigc::internal::signal_impl*) + 143
11 0x00461635 0x1000 + 4589109
12 0x004ac7c7 0x1000 + 4896711
13 0x004ac80b 0x1000 + 4896779
14 0x004ac80b 0x1000 + 4896779
15 0x004ac80b 0x1000 + 4896779
16 0x004ac80b 0x1000 + 4896779
17 0x004ac600 0x1000 + 4896256
18 0x000b6fc4 0x1000 + 745412
19 0x0000f954 0x1000 + 59732
20 0x000ddfd2 0x1000 + 905170
21 0x000066c9 0x1000 + 22217
22 0x00006535 0x1000 + 21813

Thread 1:: IOPollingHelperThread
0 libsystem_kernel.dylib 0x9f8b8792 kevent + 10
1 steamclient.dylib 0x07a5db90 OSXHelpers::CIOPollingHelper::RealRun() + 154
2 libtier0_s.dylib 0x04008983 CatchAndWriteContext_t::Invoke() + 159
3 libtier0_s.dylib 0x040082cb CatchAndWriteMiniDump_Impl(CatchAndWriteContext_t& ) + 214
4 libtier0_s.dylib 0x040083b2 CatchAndWriteMiniDumpExForVoidPtrFn + 87
5 libtier0_s.dylib 0x040083db CatchAndWriteMiniDumpForVoidPtrFn + 35
6 steamclient.dylib 0x07a5dae5 OSXHelpers::CIOPollingHelper::Run() + 41
7 libtier0_s.dylib 0x0400d0a2 SteamThreadTools::CThread::ThreadExceptionWrapper( void*) + 16
8 libtier0_s.dylib 0x04008983 CatchAndWriteContext_t::Invoke() + 159
9 libtier0_s.dylib 0x040082cb CatchAndWriteMiniDump_Impl(CatchAndWriteContext_t& ) + 214
10 libtier0_s.dylib 0x040083b2 CatchAndWriteMiniDumpExForVoidPtrFn + 87
11 libtier0_s.dylib 0x040083db CatchAndWriteMiniDumpForVoidPtrFn + 35
12 libtier0_s.dylib 0x0400d016 SteamThreadTools::CThread::ThreadProc(void*) + 238
13 libsystem_pthread.dylib 0x9f99810b _pthread_body + 184
14 libsystem_pthread.dylib 0x9f998053 _pthread_start + 243
15 libsystem_pthread.dylib 0x9f99790e thread_start + 34

Thread 2:
0 libsystem_kernel.dylib 0x9f8b76f6 __semwait_signal + 10
1 libsystem_c.dylib 0x9f8363d7 nanosleep$UNIX2003 + 192
2 0x005ccf2b 0x1000 + 6078251
3 0x005ef3f8 0x1000 + 6218744
4 0x002faf4d 0x1000 + 3120973
5 0x002fb3e1 sigc::internal::slot_call0<sigc::bound_mem_functor 0<void, ThreadedEntity>, void>::call_it(sigc::internal::slot_rep*) + 33
6 0x0062810f sigc::internal::signal_emit0<void, sigc::nil>::emit(sigc::internal::signal_impl*) + 143
7 0x005cf31f 0x1000 + 6087455
8 libsystem_pthread.dylib 0x9f99810b _pthread_body + 184
9 libsystem_pthread.dylib 0x9f998053 _pthread_start + 243
10 libsystem_pthread.dylib 0x9f99790e thread_start + 34

Thread 3:: com.apple.audio.IOThread.client
0 libsystem_kernel.dylib 0x9f8af8be mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9f8aee33 mach_msg + 51
2 com.apple.audio.CoreAudio 0x942d2f9d HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned long, unsigned long, mach_msg_header_t*, bool, unsigned int) + 123
3 com.apple.audio.CoreAudio 0x942ac4cb HALB_MachPort::SendSimpleMessageWithSimpleReply(un signed int, unsigned int, int, int&, bool, unsigned int) + 49
4 com.apple.audio.CoreAudio 0x942a8e38 HALC_ProxyIOContext::IOWorkLoop() + 1714
5 com.apple.audio.CoreAudio 0x942a8514 HALC_ProxyIOContext::IOThreadEntry(void*) + 236
6 com.apple.audio.CoreAudio 0x942da643 ___ZN19HALC_ProxyIOContextC2Emj_block_invoke + 20
7 com.apple.audio.CoreAudio 0x942a83df HALB_IOThread::Entry(void*) + 71
8 libsystem_pthread.dylib 0x9f99810b _pthread_body + 184
9 libsystem_pthread.dylib 0x9f998053 _pthread_start + 243
10 libsystem_pthread.dylib 0x9f99790e thread_start + 34

Thread 4:
0 libsystem_kernel.dylib 0x9f8b76f6 __semwait_signal + 10
1 libsystem_c.dylib 0x9f8363d7 nanosleep$UNIX2003 + 192
2 0x005ccf2b 0x1000 + 6078251
3 0x0028f6e2 0x1000 + 2680546
4 0x002970c1 sigc::internal::slot_call0<sigc::bound_mem_functor 0<void, SoundManager>, void>::call_it(sigc::internal::slot_rep*) + 33
5 0x0062810f sigc::internal::signal_emit0<void, sigc::nil>::emit(sigc::internal::signal_impl*) + 143
6 0x005cf31f 0x1000 + 6087455
7 libsystem_pthread.dylib 0x9f99810b _pthread_body + 184
8 libsystem_pthread.dylib 0x9f998053 _pthread_start + 243
9 libsystem_pthread.dylib 0x9f99790e thread_start + 34

Thread 5:
0 libsystem_kernel.dylib 0x9f8b76f6 __semwait_signal + 10
1 libsystem_c.dylib 0x9f8363d7 nanosleep$UNIX2003 + 192
2 0x005ccf2b 0x1000 + 6078251
3 0x002ae2ca 0x1000 + 2806474
4 0x002b0ae1 sigc::internal::slot_call0<sigc::bound_mem_functor 0<void, ConnectionEntity>, void>::call_it(sigc::internal::slot_rep*) + 33
5 0x0062810f sigc::internal::signal_emit0<void, sigc::nil>::emit(sigc::internal::signal_impl*) + 143
6 0x005cf31f 0x1000 + 6087455
7 libsystem_pthread.dylib 0x9f99810b _pthread_body + 184
8 libsystem_pthread.dylib 0x9f998053 _pthread_start + 243
9 libsystem_pthread.dylib 0x9f99790e thread_start + 34

Thread 6:
0 libsystem_kernel.dylib 0x9f8b7312 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9f998f74 _pthread_cond_wait + 647
2 libsystem_pthread.dylib 0x9f99aaa4 pthread_cond_wait$UNIX2003 + 51
3 0x005bfcf2 0x1000 + 6024434
4 0x005a553a 0x1000 + 5915962
5 libsystem_pthread.dylib 0x9f99810b _pthread_body + 184
6 libsystem_pthread.dylib 0x9f998053 _pthread_start + 243
7 libsystem_pthread.dylib 0x9f99790e thread_start + 34

Thread 7:
0 libsystem_kernel.dylib 0x9f8b7312 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9f998f74 _pthread_cond_wait + 647
2 libsystem_pthread.dylib 0x9f99aaa4 pthread_cond_wait$UNIX2003 + 51
3 0x005bfcf2 0x1000 + 6024434
4 0x005a553a 0x1000 + 5915962
5 libsystem_pthread.dylib 0x9f99810b _pthread_body + 184
6 libsystem_pthread.dylib 0x9f998053 _pthread_start + 243
7 libsystem_pthread.dylib 0x9f99790e thread_start + 34

Thread 8:
0 libsystem_kernel.dylib 0x9f8b7312 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9f998f74 _pthread_cond_wait + 647
2 libsystem_pthread.dylib 0x9f99aaa4 pthread_cond_wait$UNIX2003 + 51
3 0x005bfcf2 0x1000 + 6024434
4 0x005a553a 0x1000 + 5915962
5 libsystem_pthread.dylib 0x9f99810b _pthread_body + 184
6 libsystem_pthread.dylib 0x9f998053 _pthread_start + 243
7 libsystem_pthread.dylib 0x9f99790e thread_start + 34

Thread 9:
0 libsystem_kernel.dylib 0x9f8b7312 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9f998f74 _pthread_cond_wait + 647
2 libsystem_pthread.dylib 0x9f99aaa4 pthread_cond_wait$UNIX2003 + 51
3 0x005bfcf2 0x1000 + 6024434
4 0x005a553a 0x1000 + 5915962
5 libsystem_pthread.dylib 0x9f99810b _pthread_body + 184
6 libsystem_pthread.dylib 0x9f998053 _pthread_start + 243
7 libsystem_pthread.dylib 0x9f99790e thread_start + 34
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Old 04-17-2017, 09:21 AM   #304
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Default No pasa de verificando

Hola,

Acabo de instalar el juego en Sierra version 10.12.14 y no pasa de verificando, no me descarga nada. Tampoco las ultimas noticias. Cual puede ser el problema? No tengo el firewall activado. He probado con otro ordenador version 10.9.5 y me sucede lo mismo.

Cualquier sugerencia sera bienvenida!
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Old 05-23-2017, 05:05 PM   #305
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During invasions, the pop up timer box flashes even while locked. (Playing Mac OS Sierra (up to date).

It also interrupts the chat box, forcing me to need to press enter again to continue what I was typing, every time the pop up disappears and reappears (once every 10 or so seconds).

It is quite irritating due to it interrupting gameplay/typing. Does anyone else see this?

I may try a fresh install if it continues, to see it that helps.
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Old 05-24-2017, 04:40 PM   #306
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I'm facing this issue too, it's very annoying. I can't chat with the others during countdown and I tried to lock the popup but the lock icon doesn't work
PD: using macOS Sierra 10.12.5
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Old 06-11-2017, 09:51 AM   #307
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Hi, I cannot pass past login screen. I can log in, then bottom bar says "Verifying" forever. If I later press Exit top left, it eventually closes app, but if I run RO again, it will say user already logged in (thus, Exit didn't log me out).

So I went to Applications > Regnum Online > live, with idea to maybe delete db files and force that way redownload of data, but it was empty already.

macOS Sierra 10.12.5
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Old 06-11-2017, 01:37 PM   #308
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Can you try downloading the game launcher and updating it manually?

http://download01.regnumonlinegame.c...ROLauncher.zip
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Old 06-11-2017, 06:57 PM   #309
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Quote:
Originally Posted by Adrian View Post
Can you try downloading the game launcher and updating it manually?

http://download01.regnumonlinegame.c...ROLauncher.zip
I am getting 404 for this link. Tried with curl too, but same result. Can you check url, please?
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Old 06-12-2017, 10:53 AM   #310
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Quote:
Originally Posted by Anpu View Post
I am getting 404 for this link. Tried with curl too, but same result. Can you check url, please?
Oops! Here it is:

http://download01.regnumonlinegame.c...ROLauncher.zip
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