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Technical Support Questions about game technical support to the users of the community

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Old 01-22-2012, 01:37 PM   #1
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Default Regnum Does Not Want To Start Up

Well as the title says, Regnum Online does not want to start up on my laptop for some reason. This is the first time(I tried it 3 times cause of failing today) I have downloaded-installed RO on this laptop and it keeps failing.

I made some screenshots, it goed from screenshot 1- when I press Ok it goed to the second screenshot- when I press Ok again it lets me log in. As soon as I log in, it patches around 1,6 mb and then it says cannot save etc. etc. as you can see on the 3rd screenshot.

I hope someone can help me, does anyone know this problem? How can I fix this?

Best regards.

P.S. first screenshot says ''Toegang Geweigerd'' in dutch. Which means ''Acces Denied''.

P.P.S. My OS is Windows 7 64 Bit
Attached Images
File Type: jpg Naamloos.jpg (46.0 KB, 32 views)
File Type: jpg Naamloos2.jpg (46.5 KB, 23 views)
File Type: jpg Naamloos3.jpg (58.0 KB, 23 views)
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Old 01-22-2012, 02:01 PM   #2
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Are you running the game as administrator? I had similar problem caused by this.
To check, rightclick RO, go to properties, compatibility and under privilege level there should be the option to run as administrator

Hope this helps a bit...
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Old 01-22-2012, 02:07 PM   #3
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First thanks for the reply

Second, when I did it, it looked like it worked. It just logged in without saying anything, then 1,6mb patching again. Then the launcher disappears as if RO is about to start up but then nothing happens. So the launcher just disappears...
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Old 01-22-2012, 02:14 PM   #4
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Try restarting your pc, at least some progress
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Old 01-22-2012, 02:28 PM   #5
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Quote:
Originally Posted by _Kharbon_ View Post
Try restarting your pc, at least some progress
I tried this, still no difference :/
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Old 01-22-2012, 02:30 PM   #6
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So, you can log in, select world, and then it downloads 16 mb patch and launcher disappears and doesn't show up again?
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Old 01-22-2012, 02:33 PM   #7
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Quote:
Originally Posted by _Kharbon_ View Post
So, you can log in, select world, and then it downloads 16 mb patch and launcher disappears and doesn't show up again?
Almost, I log in then it automatically patches 1,6mb then like usually after patching the launcher disappears as if it will start Regnum Online or as if it is going to start the launcher again but it doesn't it just disappears :/
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Old 01-22-2012, 02:39 PM   #8
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ok.. check your task manager if there's still any process of RO (ROlauncher or ROclientgame or simmilar) then terminate it and run the game again
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Old 01-22-2012, 02:41 PM   #9
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Quote:
Originally Posted by _Kharbon_ View Post
ok.. check your task manager if there's still any process of RO (ROlauncher or ROclientgame or simmilar) then terminate it and run the game again
I now uninstalled RO and am downloading the installer again so I can install it while in Administrator mode. That might help right?
I will try that as soon as I'm done downloading/iinstalling.
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Old 01-22-2012, 02:46 PM   #10
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Yea, that could help, good luck anyway
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