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Technical Support Questions about game technical support to the users of the community

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Old 02-20-2018, 06:08 PM   #1
SenpaiReb
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Hello,
I recently did a format on laptop and when I tried to get into the game a message appeared "unable to initialize direct 3d ". Tried couple more times and now it says user already logged in. Any suggestions on how to fix it? Thanks in advance
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Old 02-20-2018, 06:26 PM   #2
RustyFloyd
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You just need to wait. Sometimes it takes a minute or an hour. Even more. If you have to wait to much. You should send a ticket
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Old 02-20-2018, 06:39 PM   #3
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Quote:
Originally Posted by RustyFloyd View Post
You just need to wait. Sometimes it takes a minute or an hour. Even more. If you have to wait to much. You should send a ticket
Yes I know that but this direct 3d message will be solved?
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Old 02-20-2018, 08:28 PM   #4
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Says " error initializing direct 3d renderer"
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Old 02-20-2018, 09:07 PM   #5
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That means that when you reinstalled your system you forgot to:

- Install the driver of your video card.
- Reinstall Regnum with its installer.

Please check you have your video card drivers up to date and, just in case, then reinstall the DirectX runtimes necessary for Regnum to run:

http://download01.regnumonlinegame.c...009_redist.exe
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